Who We Are
Discovery Tours Egypt ("we", "our", "us") is an Egyptian travel company with offices in Cairo, Luxor, Aswan, Hurghada, Marsa Alam and Sharm El Sheikh, registered at 12 El Obour St., Saleh Salam, Cairo, Egypt. This policy explains what personal information we collect, how we use it, and the rights you have. Privacy questions: info@discoverytoursegypt.com.
What Information We Collect
- Contact information — name, email address and phone number
- Booking details — travel dates, group size, room preferences and dietary requirements
- Payment information — processed by our secure payment provider; we do not store card numbers
- Passport details — where required for visa applications or booking confirmations
- Device and usage data — IP address, browser type and pages visited, via analytics cookies
How We Use Your Information
- To process and manage your booking and issue confirmation documents
- To process payments through our secure payment processor
- To send pre-departure and in-destination information relevant to your trip
- To respond to enquiries and provide customer support
- To comply with legal obligations, such as providing passenger data to airlines or border authorities
- To send marketing communications where you have opted in (you may opt out at any time)
Who We Share Your Information With
- Accommodation, cruise, guide and transport partners — your name and booking details where required to deliver your itinerary
- Payment processors — to authorise and settle transactions securely
- Egyptian authorities — where required by law (border control, security)
We do not sell or rent your personal information to third parties for marketing purposes.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it
- Request access to a copy of the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of the "sale" or "sharing" of personal information — we do not sell or share your data
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, email info@discoverytoursegypt.com. We will verify your request and respond within 45 days.
Cookies
We use cookies to keep our website working, remember your preferences and measure how pages are used. For details, see our Cookie Policy at /cookie-policy/.
Data Retention
Booking records are retained for seven years to meet accounting and legal obligations. Marketing preferences are retained until you opt out. Analytics data is anonymised within 26 months.
Security
All information is transmitted over encrypted HTTPS connections. Access to personal information is restricted to staff who need it to deliver your booking.
Complaints
If you have a concern about how we handle your information, please contact us first at info@discoverytoursegypt.com so we can try to resolve it.
Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on this page with an updated date at the top.