Privacy Policy

Effective date: October 21, 2025

Discovery Tours Egypt (“we”, “us”, or “our”) operates the website https://discoverytoursegypt.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our website, submitting an inquiry, or confirming a booking, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect information to deliver our travel services, respond to your requests, and improve your experience.

The information we may collect includes:

1.1 Personal Data

Information you voluntarily provide when you contact us or make a booking:

• Full name

• Email address

• Phone number

• Country and city of residence

• Travel dates and interests

• Passenger details (age, nationality, special requests)

If you book a service, we may also collect payment-related details (handled securely through third-party processors; we do not store card data).

1.2 Usage Data

When you browse our website, we automatically collect certain information such as:

• IP address and browser type

• Device information

• Pages visited and duration

• Referring URLs

This helps us understand visitor behavior and improve site performance.

1.3 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to personalize content, remember your preferences, and analyze traffic.

Types of cookies we use:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: Help us understand how visitors use our site (via Google Analytics).

• Preference Cookies: Store language or currency preferences.

You can disable cookies in your browser settings, but some features may not work properly.

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2. How We Use Your Information

Discovery Tours Egypt uses collected data for the following purposes:

• To respond to your inquiries and prepare customized travel proposals

• To confirm and manage bookings

• To send confirmations, invoices, and updates about your trip

• To improve our website, services, and customer experience

• To comply with legal and regulatory obligations

• To communicate important information such as service changes or security updates

We will never sell, rent, or trade your personal data to third parties.

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3. Data Retention

We keep your personal data only as long as necessary to fulfill the purpose it was collected for – typically:

• Booking-related data: Up to 5 years (for record-keeping and accounting compliance)

• General inquiries: Up to 18 months

When data is no longer required, it is securely deleted.

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4. Data Sharing and Transfers

We may share limited personal data with trusted service providers (e.g., hotels, airlines, cruise companies, tour guides) to fulfill confirmed bookings.

All partners are bound by confidentiality agreements and use the data only for your requested services.

Your information may be stored on secure servers located in Egypt or the European Union, depending on hosting and email systems.

By submitting your information, you consent to this transfer and storage.

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5. Data Security

We use industry-standard measures to protect your personal information, including:

• SSL encryption on all web forms

• Secure servers protected by firewalls and Cloudflare APO

• Restricted internal access to sensitive data

While we take every reasonable precaution, no online system is 100% secure.

You share information at your own discretion.

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6. Third-Party Services

We use selected third-party tools to operate our website and analyze performance:

6.1 Google Analytics

Google Analytics helps us understand visitor interactions.

It may collect data such as your IP address and browsing behavior.

You can opt out using the Google Analytics Opt-Out Add-on.

For more details, review Google’s Privacy Policy.

6.2 Email and Form Providers

We use secure platforms (e.g., Gmail, Make.com, CRM, or Website forms) to handle form submissions and customer communication.

All stored data is encrypted and never shared for marketing without your consent.

6.3 Payment Gateways

Payments are processed securely via GetPayIn or other authorized providers.

We do not store credit card details on our servers.

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7. Links to Other Websites

Our website may include links to external travel resources or partner sites.

We are not responsible for the content or privacy practices of these third-party websites.

We encourage you to read their Privacy Policies before sharing personal information.

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8. Children’s Privacy

Our services are not directed toward individuals under 18 years old.

We do not knowingly collect personal data from minors.

If you believe a child has submitted personal information, please contact us – we will promptly delete it.

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9. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for certain uses

• Request a copy of your stored data

To exercise these rights, please contact us at info@discoverytoursegypt.com.

We will respond within 30 days.

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10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The updated version will always appear on this page with the revised date.

We recommend reviewing this page regularly to stay informed.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Discovery Tours DMC Egypt

12 El Obour St., Saleh Salam, Cairo, Egypt

📧 info@discoverytoursegypt.com

📞 +20 10 9021 5031